const helpCenterData = {
    "Popular": [
        {
            tit:"1. Can anyone become a member of Survey Junkie?",
            con:"Members must be 18 or older and reside in the United States, Canada, or Australia."
        },
        {
            tit:"2. How much money will I make for taking surveys?",
            con:"You will NOT get rich by taking surveys. The rewards for each survey will vary but with commitment and regular participation, you'll have the opportunity to earn extra cash each month."
        },
        {
            tit:"3. I forgot my password. What do I do?",
            con:"To retrieve your password, visit surveyjunkie.com/forgotpw, enter your email address in the email field and click “Retrieve Password”. If your account exists, you will receive an email with instructions on how to reset your password. Please note, the password reset link expires after one hour."
        },
        {
            tit:"4. What if I entered the wrong email address? Can I change my email?",
            con:"You cannot change your registration email. We do, however, allow our users to add up to two additional emails for payment. These emails will be used to send rewards and are known as PayPal and e-Giftcard emails. We will need to confirm each email before a redemption can be processed."
        },
        {
            tit:"5. How do I earn points?",
            con:"You must successfully complete surveys, profile questionnaires, or take other rewardable actions to earn points. You'll know when an action is rewardable if it has designated points displayed within a green button."
        },
        {
            tit:"6. How do I redeem my points?",
            con:"Popular6" //==================
        }
    ],
    "Membership": [
        {
            tit:"1. How can I become a member of Survey Junkie?",
            con:"To become a member of Survey Junkie, please visit surveyjunkie.com. You'll be required to enter a valid email address and confirm you're 18 or older to participate. It's that easy!After signing up, you'll be asked to complete a brief profile about yourself. This information will be used to match and qualify you for surveys."
        },
        {
            tit:"2. Can anyone become a member of Survey Junkie?",
            con:"Members must be 18 or older and reside in the United States, Canada, or Australia."
        },
        {
            tit:"3. Is there a fee to join Survey Junkie?",
            con:"Membership is absolutely free."
        },
        {
            tit:"4. How much money will I make for taking surveys?",
            con:"You will NOT get rich by taking surveys. The rewards for each survey will vary but with commitment and regular participation, you'll have the opportunity to earn extra cash each month."
        },
        {
            tit:"5. Why would you pay me for taking a survey?",
            con:"Thousands of companies each year spend millions of dollars to find out what their consumers like and want. The information you provide by taking surveys helps companies avoid investing money into products or services that may fail. Your opinion matters and we're willing to pay you for it."
        },
        {
            tit:"6. What if I no longer want to be a member?",
            con:"If you would like to permanently delete your account, contact customer support. Please note that your account cannot be reinstated once it has been deleted and you will lose any unredeemed points.If your membership has been terminated but you wish to become a member of Survey Junkie again, please sign up using a different email address. Points from a terminated account will not be transferred to the new account."
        },
        {
            tit:"7. What is identity verification?",
            con:"In order to provide high quality service and to protect our members and the Website, we take steps to make sure that Survey Junkie members provide honest and accurate information about themselves and to all survey questions to the best of their ability. In addition, because this site provides financial transactions, it needs to take measures to prevent fraudulent or dishonest activity. Thus, it is imperative for the integrity of the market research industry that only valid consumers respond to our surveys. The steps we take to ensure these high standards may include sending you a text message or email to confirm your contact information or asking you to provide personal information through security questions which help us verify your identity before you can redeem your points for rewards."
        }
    ],
    "Sign In":[
        {
            tit:"1. How do I sign in?",
            con:"Visit surveyjunkie.com/login and enter your email and password to log into your account. You may also sign in by clicking on the “Login” button, located top-right corner of the home page at surveyjunkie.com."
        },
        {
            tit:"2. I forgot my password. What do I do?",
            con:"To retrieve your password, visit surveyjunkie.com/forgotpw, enter your email address in the email field and click “Retrieve Password”. If your account exists, you will receive an email with instructions on how to reset your password. Please note, the password reset link expires after one hour."
        },
        {
            tit:"3. How do I change my password?",
            con:"If you’d like to change your password, please click on the “Forgot Password?” link on login."
        }
    ],
    "Email":[
        {
            tit:"1. Why do I need to confirm my email address?",
            con:"After registration, you'll be asked to confirm your email address. This is an important step to complete if you want to receive survey invitations and rewards. We must verify the email address is valid and belongs to you.If you have signed up with an incorrect email address, you will not be able to change it. You may, however, sign up again with the correct email address."
        },
        {
            tit:"2. How do I confirm my email address?",
            con:"When you sign up, a confirmation email will be automatically sent to your inbox. Please click the confirmation link inside the email.If you'd like to request a new confirmation link, log into Survey Junkie and click the “Confirm Email” link underneath the Quickstart Checklist.If you are trying to confirm your PayPal or e-Giftcard email, go to “My Settings” from the navigation bar's dropdown menu, enter the PayPal and/or e-Giftcard email in the appropriate fields, and click “Update”. A new confirmation link will be sent to that email address."
        },
        {
            tit:"3. I did not receive a confirmation email. What do I do?",
            con:"If you have not received a confirmation email, please check your spam folder. To prevent any of our emails going to the spam folder please add surveys@surveyjunkie.com to your address book."
        },
        {
            tit:"4. My confirmation email link expired. How do I receive a new confirmation?",
            con:"Please see “new confirmation email” section."
        },
        {
            tit:"5. Can I earn points and redeem rewards without confirming my email?",
            con:"Although you'll be able to complete surveys and earn points, you will not be able to redeem those points without confirming an email. We require this step to ensure rewards are sent to the correct person.If you cannot confirm your registration email because it's no longer in use, we allow users to add additional emails to receive rewards. Please see the “add new email” section to learn more."
        },
        {
            tit:"6. How do I unsubscribe?",
            con:"To unsubscribe, click the unsubscribe link underneath any Survey Junkie email. Allow up to 10 days for your request to be processed. We will remove you from all future email correspondence.Please note that your account will not be terminated and you will be able to continue to log in, take surveys, and redeem points. If you'd like to permanently terminate your account, please see “cancel account”."
        },
        {
            tit:"7. What if I entered the wrong email address? Can I change my email?",
            con:"You cannot change your registration email. We do, however, allow our users to add up to two additional emails for payment. These emails will be used to send rewards and are known as PayPal and e-Giftcard emails. We will need to confirm each email before a redemption can be processed."
        }
    ],
    "Surveys":[
        {
            tit:"1. Am I limited to taking surveys from home?",
            con:"No. You may take surveys anywhere and anytime but you must have access to the Internet."
        },
        {
            tit:"2. What devices can I use to access surveys?",
            con:"We recommend using a desktop or laptop to take surveys but you may use tablets, smartphones or any device with access to the Internet. Smartphone devices are, however, limited to mobile surveys only and survey inventory can vary depending on the device you use to log into your account."
        },
        {
            tit:"3. How do I get started?",
            con:"Once you sign up, you'll be prompted to confirm your email address.  This is an important step to complete if you want to receive rewards.  We must verify the email address you used to sign up exists and that it belongs to you.After confirming your email, you're ready to get started! You'll have instant access to plenty of surveys. Each survey or rewardable action has a designated number of points represented inside a green button. After successfully completing a rewardable action, your account will be credited in that amount.Once you've reached a minimum of 500 points, which is equivalent to $5, you're eligible to redeem your points for cash and e-Giftcards! You can cash-out right away or accumulate your points for a bigger cash-out."
        },
        {
            tit:"4. What are the profile questionnaires?",
            con:"The questionnaires help you build a comprehensive profile about yourself, allowing us to match you to relevant surveys.  The profile questionnaires are strictly private and will not be shared or sold to third parties.  Collecting profile information allows us to invite you to exclusive surveys that only you or people with similar interests may qualify for. These types of surveys also tend to also have higher incentive/points associated with them."
        },
        {
            tit:"5. Are the profile questionnaires mandatory?",
            con:"No. Although we do recommend you complete them to qualify for more relevant and targeted surveys."
        },
        {
            tit:"6. Can I update my profile questionnaires?",
            con:"Yes. You may return to “My Profiles” page at any time to update or complete a profile questionnaire.  The “My Profiles” page can be accessed through the dropdown menu in the navigation bar."
        },
        {
            tit:"7. How difficult are the surveys?",
            con:"The surveys are very easy to complete. You must, however, have proficient English reading and writing skills to participate. The most important factor is to always give an HONEST opinion when taking a survey."
        },
        {
            tit:"8. How much time will it take to complete a survey?",
            con:"The time it takes to complete each survey varies. On average, it takes approximately 15 minutes to complete each survey."
        },
        {
            tit:"9. Why do surveys pop up in new window/tab?",
            con:"Some surveys, offered by market research companies, may open in a new window. If a survey opens in a new window, do not close the window until the survey is complete. When you submit the survey, you will be redirected back to Survey Junkie."
        },
        {
            tit:"10. I'm having technical difficulties taking a survey. What should I do?",
            con:"If you consistently have technical difficulties taking a survey then follow these steps:\nMake sure your javascript and cookies are enabled.\nUpdate your browser.\nTry using a different device.\nIf you have followed all the steps outlined above and you're still having issues, contact our customer support team here"
        },
        {
            tit:"11. Why was I invited to a closed/expired survey?",
            con:"Surveys have limited capacity and fill up quickly, usually with 24-48 hours. You may sometimes get a “quota full” or “link has expired” response from the survey. Luckily, there are plenty of other surveys for you to complete."
        },
        {
            tit:"12. How often will I receive surveys?",
            con:"New surveys will be available daily at surveyjunkie.com. We may send survey invitations regularly to your inbox."
        },
        {
            tit:"13. How do I know when new surveys are available?",
            con:"Check your email every day for survey invitations or log back to the members page by visiting surveyjunkie.com/login. Each survey invitation will be unique and if you've already completed a survey or if the survey has expired, we will automatically remove it from your survey list."
        },
        {
            tit:"14. Who has access to the survey answers I submit?",
            con:"The market research companies have access to all the survey answers."
        },
        {
            tit:"15. Why do surveys ask the same question over and over? Can't they save my answers?",
            con:"We understand you may be frustrated answering the same questions repeatedly. If you're asked the same question twice, give the same answer. Companies want to ensure panelists are reading each question carefully and answering honestly."
        },
        {
            tit:"16. Why I am getting disqualified from surveys?",
            con:"Getting disqualified from surveys a common occurrence and is a part of survey taking. It is possible that during the survey, as they were gathering information from your responses, they determined you were not the kind of participant they were looking for, so they terminated the survey. This can happen at any point while in a survey, regardless of how much it is completed. Survey Junkie has no say in users getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. We understand that this is frustrating, which is why we award 2 or 3 points for every disqualification to reward you for your time and effort. One way to make sure that your qualification rate is as high as possible, we recommend that you complete all of your profile questionnaires on your account which should help. Please go to your My Profile section of your account to access all of your profile questionnaires. If you would like us to investigate a specific survey, please provide us with the survey ID."
        },
        {
            tit:"17. What do the different colors of diamonds mean?",
            con:"The diamonds are for design purposes only, they do not hold any specific meaning."
        },
        {
            tit:"18. I accidentally exited a survey, can I go back?",
            con:"Once you exit a survey, there is no way to continue or retake the survey."
        },
        {
            tit:"19. Why am I seeing a “survey full” message?",
            con:"While participating in surveys, you will sometimes encounter a closed survey. This means the survey met it's quota of responses needed while you were completing it and the survey terminated. Being this is a common occurrence and a part of survey taking, we award you with 2 or 3 points for every closed survey you encounter, for the time and effort you put into each survey. If you would like us to investigate a specific survey, please provide us with the survey ID."
        }
    ],
    "Points":[
        {
            tit:"1. How do I earn points?",
            con:"You must successfully complete surveys, profile questionnaires, or take other rewardable actions to earn points. You'll know when an action is rewardable if it has designated points displayed within a green button."
        },
        {
            tit:"2. What are the points worth?",
            con:"500 points are equivalent to $5. You must reach a minimum of 500 points to cash-out.Once you've reached at least 500 points, redeem them for e-Giftcards or cash through PayPal or Dwolla. See “redemption” section to learn more."
        },
        {
            tit:"3. Where do I check my points?",
            con:"Your current points are displayed on the left panel of the members home page. This panel, known as the user dashboard, will always display your lifetime points and your current points.\nTo view your points history, you may click on current or lifetime points from the user dashboard or click “My Points” from the navigation bar's dropdown menu."
        },
        {
            tit:"4. What are lifetime points vs current points?",
            con:"Lifetime points are the total points you have earned over the lifetime of your membership at Survey Junkie. Current points are the points you have not redeemed. These points are redeemable once you have reached a minimum of 500 points."
        },
        {
            tit:"5. I took a survey but the points didn't show up in my “current points”. What do I do?",
            con:"After successfully completing a survey, you should see a popup window with the message “Congratulations, your survey is complete”. This popup window indicates that your survey was completed and you should earn points immediately.\nIf your account is not credited within a few minutes, then something must have gone wrong with the survey.  We understand your time is valuable and apologize if such an error occurs. If the errors persist, then please contact our customer support team "
        },
        {
            tit:"6. What are “pending” points?",
            con:"Once you complete a survey, it may take us up to 24 hours to confirm it was successfully submitted. In the meantime, the points you earned for that particular survey will be in “pending” status. You cannot redeem “pending points” until all pending statuses have been cleared.\nIf you'd like to check whether or not your points are pending, go to your History page by clicking on “Lifetime Points” in your user dashboard. Once you're on the History page, check to see if there are any “pending” statuses next to the points column.\nIf pending points have not cleared within 24 hours, contact our customer support team "
        },
        {
            tit:"7. Do my points expire?",
            con:"Your points will never expire as long as you are an active member. Your points will expire if you have not logged in and completed a survey within a 12-month period. After 12 months of no activity, all points will be forfeited."
        }
    ],
    "Redemption":[
        {
            tit:"1. When can I redeem my points?",
            con:"You must reach a minimum of 500 points to redeem. There is no maximum limit for redemption."
        },
        {
            tit:"2. How do I redeem my points?",
            con:"Redemption2"//=======================
        },
        {
            tit:"3. What can I redeem the points for?",
            con:"Points are redeemable for e-Giftcards or cash through PayPal or bank transfer. E-Giftcards and bank transfers are currently available to U.S. residents only. Not all users will be eligible for all redemption methods. Please note, all dollar amounts that appear anywhere on the site are United States dollars. Check conversion rates to approximate the reward value for your country's currency."
        },
        {
            tit:"4. Can I redeem only a portion of my points?",
            con:"If you are redeeming points via PayPal or bank transfer, you'll be required to redeem ALL current points. This means if you have enough points to redeem for $27, you must redeem the entire $27. If you would like to redeem part of your points for an e-Giftcard and the rest with PayPal or bank transfer, we suggest redeeming through e-Giftcard first. You'll be able to redeem the remainder through PayPal or bank transfer. Keep in mind that you must have at least $10 to redeem the remainder."
        },
        {
            tit:"5. Why can't I redeem all my points for an e-Giftcard?",
            con:"E-Giftcards are not available in all denominations. E-Giftcards can be redeemed in set amounts such as $10, $15, $20, $25, etc. To redeem the rest of your points, you can either use PayPal or bank transfer for payment in cash or accumulate enough points to redeem a second e-Giftcard. Keep in mind that you must have at least $10 to redeem via PayPal or bank transfer."
        },
        {
            tit:"6. When will I receive my reward? / Is redemption instant?",
            con:"Most of the time, yes! However, in certain situations, we do require additional verification of account information through a brief phone call with one of our customer support representatives."
        },
        {
            tit:"7. Does my e-Giftcard expire?",
            con:"E-Giftcards do not expire."
        },
        {
            tit:"8. Do I have to pay fees to use the e-Giftcard?",
            con:"No, you will not have to pay any fees to use the e-Giftcard."
        },
        {
            tit:"9. Will I have to pay taxes on my earnings?",
            con:"U.S. residents earning over $600 within the same calendar year will be issued a 1099 document. We will require you to complete a W-9 form in order for us to issue a 1099 in your name. If you reside outside of the United States, please check your country's requirement for earning and reporting income.\nPlease keep in mind that you are solely responsible for paying taxes, if applicable. If you have further questions, contact your local tax specialist."
        },
        {
            tit:"10. What e-gift cards do you offer?",
            con:"E-gift cards are online-based gift cards that you receive via email and can use online or at participating locations. We offer e-gift cards from: Amazon, Groupon, iTunes, Sephora, Starbucks, Target, and Walmart."
        },
    ],
    "Surf to Earn Extension":[
        {
            tit:"1. How do I add Surf to Earn (the Extension)?",
            con:"There are two ways to add Surf to Earn to your web browser: \n Option 1: After signing up for a Survey Junkie account, you will see a pop up prompting you to add the extension. Just follow the instructions on the popup. \n Option 2: If you miss the prompt or choose to download it later, just click the 'Add Extension' link under your 'QuickStart Checklist '. "
        },
        {
            tit:"2. Why do I not see my points for installing the extension?",
            con:"In order to receive points for installing the extension you need to keep the extension installed and enabled for 30 days. After the 30 day mark, please allow our team up to one week to process and award your points."
        },
        {
            tit:"3. I have had the extension installed for some time now, why do I not see any additional surveys?",
            con:"The Surf to Earn extension needs to learn about your browsing habits and behavior in order to send you relevant survey opportunities. This may take some time. Some people may receive more survey opportunities than others."
        },
        {
            tit:"4. How can I get more surveys through Surf to Earn?",
            con:"Just browse online as you normally would. The extension will learn from your everyday browsing, unlocking more surveys over time. Tip: If you frequently use other browsers, we recommend installing the extension on those as well.",
        },
        {
            tit:"5. I see available studies under my account on SurveyJunkie.com, but don’t see them on Surf to Earn, why?",
            con:"The surveys available on SurveyJunkie.com are not the same as the surveys available through Surf to Earn. Surf to Earn surveys are exclusive and based on your browsing activity."
        },
        {
            tit:"6. Do I need to log in to SurveyJunkie.com every time using Surf to Earn?",
            con:"No, the extension does not actually require you to be logged in for it to function."
        },
        {
            tit:"7. What’s the relationship between Survey Junkie and Surf to Earn?",
            con:"Survey Junkie (surveyjunkie.com) is an online platform where we connect consumers to research studies in the form of online surveys brought to us by big brands and market research companies. The only requirement is to submit a questionnaire about yourself and we’ll match you to relevant surveys.  Surf to Earn, however, is a browser extension which connects you to exclusive surveys based on your interests collected automatically when you browse online. It even sends you a notification as you’re browsing as soon as a survey becomes available. Please note, the extension does not collect personal information such as passwords, bank information, etc."
        },
        {
            tit:"8. What are the benefits of installing Surf to Earn on all of my devices and browsers?",
            con:"If you frequently use other browsers, installing the Surf to Earn on those may increase your chance of qualifying for more exclusive surveys."
        },
        {
            tit:"9. Does the Surf to Earn extension record sensitive data?",
            con:"Our extension is designed to ignore any sensitive and personal information such as credit card numbers, social security numbers, email addresses, etc. Additionally, the extension does not collect information that you put into an input field such as usernames, passwords, and other sensitive data."
        },
        {
            tit:"10. How can I disable Surf to Earn if I don’t want it seeing my browsing behavior?",
            con:"The Surf to Earn extension gets disabled when you are browsing in a private/incognito window. If you would like to do some browsing without the extension being enabled, open up a private/incognito window."
        },
    ],
    "Update information":[
        {
            tit:"1. How do I change my contact or personal information?",
            con:"You may change your contact or personal information by visiting “My Settings” from the navigation bar's dropdown menu."
        }
    ],
    "Panels":[
        {
            tit:"1. What are panels?",
            con:"Panels are survey community websites that provide additional opportunities for you to take surveys and earn rewards."
        }
    ],
    "PayPal":[
        {
            tit:"1. What is PayPal?",
            con:"PayPal is the faster, safer way to pay and get paid online. To learn more, please go to www.PayPal.com"
        },
        {
            tit:"2. How do I open a PayPal account?",
            con:"Please go to https://www.paypal.com/signup/account, choose your account type, and fill out the form."
        },
        {
            tit:"3. How do I verify my PayPal account?",
            con:"You must verify your PayPal account with PayPal directly. A Canadian or Australian Verified member can become Verified by adding and confirming ownership of a bank account. If you're not, and would like to get Verified and lift your account limits, click the Unverified link on your Account Overview page in PayPal. You'll then be taken to a page that explains the process and what you need to do in greater detail."
        }
    ],
    "Bank Transfer":[
        {
            tit:"1. What is bank transfer?",
            con:"Securely connects to bank or credit union accounts to enable the transfer of money for any individual or organization in the U.S."
        },
        {
            tit:"2. Why is my bank transfer transaction still pending?",
            con:"A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday."
        },
        {
            tit:"3. Why did the bank transfer transaction fail?",
            con:"Sometimes transactions to or from a bank or credit union can fail. If there is a service interruption and transaction fails, please try again in 24 hours or contact our customer support team."
        }
    ]
}

export default helpCenterData;